Frequently Asked Questions

Frequently Asked Questions

You can use a variety of different methods to record. The easiest is to download our FREE mobile device app called VoiceMaster.

It works on Apple and Android devices. Find out more here.

The WeType app can be configured to record and send files securely to DictationMaster and is fully GDPR-compliant.

WeType are also pre-configured on the Dictate+Connect app available for Apple and Android devices. If you are using this to record and send then it is a very simple change required to submit files direct to WeType.

Or you can use a digital voice recorder from Philips or Olympus. Check with us first that the sound files are compatible!

Files recorded using the WeType VoiceMaster app on a mobile device can be configured to be sent automatically and securely to DictationMaster. Dictate+Connect can also be used as WeType is pre-configured within that app.

If you use a digital recorder then the file can be sent from a PC by logging into your password-protected area using a standard web browser.

Learn more about the VoiceMaster mobile app here

Your WeType Typist will transcribe in any format specified.

This could be a Word template that you provide and we store on DictationMaster, or direct into your own patient record and management system.

WeType can work with all the leading UK medical PMS and CRM systems.

We will integrate seamlessly into your existing workflow and operating systems.

Based on length of recording on a per minute basis.

Our standard rate service is £1.15 per minute, our fast turnaround service is £1.40 per minute.

Invoices are issued in British pounds sterling and are subject to VAT at the standard rate.

Learn more about costs here

You will be invoiced at month-end with a fully detailed breakdown of usage.

Settlement is due on receipt and may be made by direct transfer to our UK bank account, by Direct Debit, by PayPal and by credit card. There are no surcharges for online payments. We cannot accept foreign payments.

There are standard terms and conditions of usage which may be viewed here on the website.

There are no fixed charges, minimum monthly spends or hidden charges.

The full flexibility of outsourcing allows you to use WeType as much or as little as you want.

Our typists are mainly based in the UK for legal reasons.

We have some based abroad who are able to transcribe suitable work such as medical thesis, interview, conference and other non-sensitive matter.

We will clarify with you exactly where you wish your work to be processed.

DictationMaster is a web-based file transfer system. GDPR and ISO27001 approved with high encryption levels.

It allows safe secure movement of dictation and completed work between client, WeType and typist.

It can be tailored to your specific requirements and is quick, easy-to-use and reliable.

Access can be through PC, web browser or direct through the mobile app software.

See here for more information.

Standard service is within 24 hours.

Priority is within 4 hours.

It is best to liaise with your Account Manager to discuss in greater detail exactly how you wish the service to act for you.

Yes at least 80% of the time. There will be three typists who are familiar with your dictation and nature of work but ideally your files will be typed by the same secretary when possible.

All WeType typists sign a CA and NDA.

VoiceMaster is a mobile app that is FREE for all WeType clients and installed on your mobile or tablet.

It works with Apple and Android devices.

The program will turn your mobile into a digital voice recorder and send dictation files direct to DictationMaster.

It is quick, safe and secure.

For more information click here

WeType is a UK registered company operating under British Law.

We are based in the UK and our company registration number is 09643724.

We are ISO27001 registered and certified from January 2019.

Our Head Office is in King’s Lynn in a wonderful new building – click here for more information

Our VAT number is GB 216 0155 51.

We conform with all British Company Regulations.

WeType typists are UK-based with extensive experience in the relevant areas for our clients.

They all undergo a rigorous selection process.

They all have signed a confidentiality agreement and NDA with WeType.

Use our online form to complete an application for an account.

You could be up and running and sending files to WeType within minutes!

You will receive an email with contact details for your Account Manager who will liaise with you regarding your specific needs.

As a quick summary:

WeType is a UK-based transcription company providing online instant access to specialist medical typists.

WeType is ISO27001 certified. This means your data is safe with us.

WeType transcribes digital sound files which can be recorded and sent from a mobile phone using our dedicated app VoiceMaster

All files are encrypted and sent securely between client and typist using our DictationMaster software program

WeType will process work directly into client programs and integrate seamlessly with existing practice

WeType charges by the recorded minute plus VAT and invoices at month-end with settlement expected within 30 days.

There are no set-up costs, no minimum monthly spends, no limit to number of users, no hidden charges.

WeType is GDPR-compliant with all relevant documentation

For WeType terms and conditions please see here.

©2019 WeType.UK

Registered in England and Wales Number 9643724 - VAT Number: 216 0155 51

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