Useful Information About Us

Frequently Asked Questions

  • WeType is a UK registered company operating under British Law.

    We are based in the UK and our company registration number is 09643724.

    We are ISO27001 registered and originally certified in January 2019. We re certify annually, the last one being completed in March 2022.

    Our VAT number is GB 216 0155 51.

    We conform with all British Company Regulations.

    Our Head Office is in King’s Lynn in the KLIC building – click here

    • You can use a variety of different methods to record. The easiest is to download our FREE mobile device app called VoiceMaster. It works on Apple and Android devices.

      The WeType app can be configured to record and send files securely to DictationMaster and is fully GDPR-compliant.

      WeType is also pre-configured on the Dictate+Connect app. If you are using this to record and send then it is a very simple to submit files direct to WeType.

      Or you can use a digital voice recorder from Philips or Olympus if that is your preferred method. Check with us first that the sound files are compatible!

      • Your WeType Typist will transcribe in any format specified.

        This could be a Word template that you provide and we store on DictationMaster, or direct into your own record and management system.

        WeType can work with all the leading UK PMS and CRM systems.

        We will integrate seamlessly into your existing workflow and operating systems.

        • The completed transcribed document can be returned in a variety of ways.

          1) You can log in to your secure area on DictationMaster and download using any web browser

          2) Request for it always to be sent in encrypted format to an email address of your choice

          3) Input directly into your own document management system

          • Your WeType Typist will transcribe in any format specified.

            This could be a Word template that you provide and we store on DictationMaster, or direct into your own patient record and management system.

            WeType can work with all the leading UK medical PMS and CRM systems.

            We will integrate seamlessly into your existing workflow and operating systems.

            • Based on length of recording on a per minute basis.

              Our standard rate service is £1.35 per minute. The fast turnaround service is £1.65 per minute. This is for single voice dictation.

               

              Use QuoteMe for a breakdown of cost of soundfiles for specialist areas.

               

              Invoices are issued in British pounds sterling and are subject to VAT at the standard rate.

               

              Learn more about costs here

              • You will be invoiced at month-end with a fully detailed breakdown of usage.

                Settlement is due on receipt and may be made by direct transfer to our UK bank account, by Direct Debit, by PayPal and by credit card. There are no surcharges for online payments. We cannot accept foreign payments.

                • There are no fixed charges, minimum monthly spends or hidden charges.

                  The full flexibility of outsourcing allows you to use WeType as much or as little as you want.

                  There are standard terms and conditions of usage which may be viewed here.

                  • Unlike other companies, we are proud to say that all of our typists are based in the UK.

                    GDPR and ISO considerations are vital to ensuring your data integrity.

                    • DictationMaster is a web-based file transfer system. GDPR and ISO27001 approved with high encryption levels.

                      It allows safe secure movement of dictation and completed work between client, WeType and typist.

                      It can be tailored to your specific requirements and is quick, easy-to-use and reliable.

                      Access can be through PC, web browser or direct through the mobile app software.

                      See here for more information.

                      • VoiceMaster is a mobile app that is FREE for all WeType clients and installed on your mobile or tablet.

                        It works with Apple and Android devices.

                        The program will turn your mobile into a digital voice recorder and send dictation files direct to DictationMaster.

                        It is quick, safe and secure.

                        For more information click here

                        • Standard service is within 24 hours.

                          Priority is within 4 hours.

                          It is best to liaise with your Account Manager to discuss in greater detail exactly how you wish the service to act for you.

                          WeType is a real-time transcription service. Your dictation will go to a specific typist, and not be allocated to a pool.

                          • Yes at least 80% of the time. There will be three typists who are familiar with your dictation and nature of work but ideally your files will be typed by the same secretary when possible.

                            All WeType typists sign a CA and NDA.

                            • Use our online form to complete an application for an account.

                              You could be up and running and using WeType within minutes!

                              You will receive an email with contact details for your Account Manager who will liaise with you regarding your specific needs.

                              • As a quick summary:

                                WeType is a UK-based transcription company providing online instant access to specialist medical typists.

                                WeType is ISO27001 certified and CyberEssentials approved. This means your data is safe with us.

                                WeType transcribes digital sound files which can be recorded and sent from a mobile phone using our dedicated app VoiceMaster

                                All files are encrypted and sent securely between client and typist using our DictationMaster software program

                                WeType will process work directly into client programs and integrate seamlessly with existing practice

                                WeType charges by the recorded minute plus VAT and invoices at month-end with settlement expected within 30 days.

                                There are no set-up costs, no minimum monthly spends, no limit to number of users, no hidden charges.

                                WeType is GDPR-compliant with all relevant documentation